#Box sync for mac not working how to#

Here is a link with more information on changing from Box Sync to Box Drive: Now click on the Box icon in the taskbar to open this screen. You can check in your taskbar for a Box icon. If you hover your mouse over the icon in the taskbar, it will identify it. (You could also have Box Sync set to show every folder.) If it only shows a few of your folders it is more likely Box Sync.Ģ. If it shows every folder you have in Box, it COULD be Box Drive. Without realising this it can seem like Box Sync isnt working properly. You can look at your File Explorer, find your Box folder. It doesnt automatically prompt to download the box sync client / automatically. If you are not sure whether you have Box Sync or Box Drive installled, here are a few ways to check.ġ.

#Box sync for mac not working how to#

HOW TO TELL IF YOU HAVE BOX DRIVE INSTALLED.

Depending on your Internet connection and the size of your file, that may happen very quickly or it may take a while. With Box Drive, you will see all of your folders and files - but they will not be stored on your computer unless you open and save a file - and then it will be stored long enough to sync with Box.com. A local copy of the files and folders you selected was stored on your computer. Most people did not select all of their folders.

With Box Sync, you had the option of selecting the folders you wanted to see on your desktop. Search for box drive, then click on the Box Drive app to install it.ĭIFFERENCE BETWEEN BOX SYNC AND BOX DRIVE. From there, click on Apps on the left side of the screen. To do that, open a browser and go to and sign in. Go to your Programs or Finder and uninstall Box Sync or Box Drive.Ģ. TO FIX THE PROBLEM, YOU NEED TO REPLACE BOX SYNC WITH BOX DRIVE ON YOUR COMPUTER.ġ. The symptom of the issue is new files placed in your box.com account that you can see in the browser are now longer showing in the desktop folder. If your Box Sync stops working in 2020 or later, it is probably because it has been replaced with Box Drive.